Switch to HIT Pacific Broadband
Already on the NBN? Bring your service to us. Same NBN box, same address, same connection — it just moves to us. All you need is your AVC ID.
What’s a “churn”?
“Churn” is the NBN industry word for moving a service from one provider to another. Your NBN box and the line to your home stay exactly as they are; NBN simply connects them to us instead of your current provider. You may see the word on your old provider’s bill or in their emails once you switch.
How switching works
Check your address
Enter your address and choose Transfer the service already at this address. It’s for the current account holder.
Pick your plan
Choose the speed you want. No lock-in contract.
Enter your AVC ID
At the “Your details” step. It’s how NBN knows the service is yours to move.
Pay your first bill
We place your switch with NBN as soon as your payment clears, and email you when it’s done.
Finding your AVC ID
Your AVC ID is the NBN’s reference for your service. It’s on your current provider’s bill, in their app, or in their online portal. It always starts with AVC followed by numbers, like AVC000123456789.
Can’t find it? Ask your current provider for your “NBN AVC ID”. They have it on file.
On switch day
Your connection moves over with a quick port reset. To be back online straight away, your modem or router (your internet gateway) needs one setting:
- Set your router to IPoE (sometimes called “DHCP” or “Dynamic IP”), and turn off PPPoE if it’s on. There’s no username or password to enter with us.
- Native IPv6 is included. Leave IPv6 turned on in your router and your devices get it automatically. You can check it with our IPv6 test.
- Worst case, restart your router. If you’re not online after the switch, a restart usually does it.
We’re happy to help with your internet gateway settings. Not sure where the setting is? Call us on 07 3569 1900, email hello@hitpacific.com.au or message us on Facebook Messenger and we’ll walk you through it, before or after your switch.
After you switch
When the switch is done, your old provider’s service ends. It’s worth a quick check with them:
- Confirm they’ve stopped billing you for your NBN service.
- Settle anything you still owe them, such as your final bill or any modem or contract costs from your plan with them.
Moving house instead?
A switch is for the service already at your address. If you’re moving into a new place, check your new address: if it’s ready for a new connection, we’ll show you. Or call us on 07 3569 1900 and we’ll sort out the best way to get you connected.
Ready to switch?
Have your AVC ID handy and it takes a few minutes. No lock-in contract, native IPv6 included, and a real person on the phone if you need a hand.