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Service Support
Report a fault or service issue by phone, email or Messenger. Check the status page for known outages first.
07 3569 1900 · hello@hitpacific.com.au · Facebook Messenger
View service status →Message us on Messenger
Ask about outages, your service or getting connected on Facebook Messenger. Anything about your account or bills goes straight to our team.
Open Messenger →My Account
Log in at my.hitpacific.com.au to see your services, bills, outages and the emails we’ve sent you. Changing your plan or details online is coming soon. For now, use the form below or call 07 3569 1900.
Log in →Lodge a Complaint
Something’s not right? You’ll receive an immediate reference number, and we’ll give you our proposed resolution within 10 working days.
Go to complaints →Fair Go Plan
Watching the budget? Our $29.95/fortnight Fair Go Plan keeps you connected, no questions asked. Payment arrangements also available.
See your options →What happens to your message on each channel, what is answered automatically, and who answers: see our contact channels.
Send us a message
General questions, feedback, business enquiries — anything not covered above.
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