HIT Pacific Broadband
Straight answers to what people ask us most. For step-by-step fixes, see Tech Know-How.
Check your new address on our website to see which plans you can get there. If you're new to us, you can sign up online. We order the connection once your first bill is paid, so sign up close to your move-in date. If you're already a customer, or the sign-up asks you to contact us, call 07 3569 1900 or email hello@hitpacific.com.au. The National Broadband Network (NBN) box stays at the old address when you move out.
Our plans have no lock-in contract. When your lease ends, cancel and your service runs to the end of the period you've paid for. If your plan needs the National Broadband Network (NBN) to upgrade the box at your address, you pay a fee if you cancel within a set period. The fee is in the plan's Critical Information Summary (CIS). You pay each bill in advance, and we don't run credit checks.
Your connection type decides the router. On fibre to the premises or curb, Hybrid Fibre Coaxial (HFC) cable and Fixed Wireless, any router with a gigabit Ethernet internet port that says it supports NBN will work. On fibre to the node or building, which use copper phone lines, you need a VDSL modem router that supports NBN. Plans faster than 1,000 Mbps need a router with a 2.5G or faster port to reach full speed. For advice, call us on 07 3569 1900 or email hello@hitpacific.com.au.
eInvoicing sends your bill directly from our accounting system to yours, such as MYOB or Xero, over the Peppol network. It's available on request on business plans. Your Australian Business Number (ABN) identifies you on the network, which the Australian Taxation Office oversees in Australia. Peppol doesn't use email, so invoices are harder to fake. Our billing system will never ask you to pay into a different bank account.
Our business plans run on the same National Broadband Network (NBN) as home plans, with extras included in the price: a static IP address (an internet address that never changes), a 24/7 Enhanced Service Level Agreement with a 4-hour fault restoration target, and priority support. If your business needs a dedicated connection with stronger guarantees, ask us about NBN Enterprise Ethernet.