Setting up your sign-up session…
Let's start with your address
Enter your address to check availability and see plans.
You’ll need your email and mobile for verification codes, and your first bill, which is paid in advance.
How do you want to connect?
⚠ A one-off new development charge
applies to this address, payable on connection.
⚠
Signing up with HIT Pacific Broadband
1
Summary1
Plan2
Installation2
Router2
Plan info3
Your details4
Verify5
ReviewCheck your sign-up
Here’s what we set up with you on the phone. If it all looks right, continue to your plan information.
Choose your plan
Your address
⚠ This connection requires a free NTD hardware upgrade
to reach 2000 Mbps. Only the Home Hyperfast plan is available on this path.
A $200.00 early exit fee applies if you cancel or downgrade
within 12 months of activation.
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/month inc GST
You pay in advance: your first bill is paid at sign-up, and we place your NBN order as soon as your payment goes through.
Billing cycle
Flexible billing
- $59.90 to start. That covers your first two fortnights.
- Then $29.95 a fortnight. Your first fortnightly bill is due four weeks after you're connected, and each bill arrives two weeks before it's due.
Your first invoice is $59.90. Once it's paid, we place your connection order. Your fortnightly bills of $29.95 start two weeks after you're connected.
Your NBN installation
Your address is ready for NBN — it just needs its first installation. Pick up to 3 times that suit, in order of preference.
Your NBN box
The $110 is what the 4-port box costs us, passed on at cost with no margin, and paid with your first bill. You can also switch to the 4-port box later for $300 — or at no charge if you add a second NBN fibre service at the same address and keep it for 12 months.
Finding installation times…
NBN doesn't have an installation time free at your address in the next 30 days. Your first payment secures your place: we'll keep checking and book the first time NBN offers, then email you the date — or call 07 3569 1900 and we'll talk it through. You won't be billed again until your service is live.
It doesn't have to be you: anyone over 18 you trust can meet the technician.
We book the technician as soon as your payment goes through; if your preferred times have gone by then, we book the next available one and tell you.
Do you need a router?
Matched to your plan, on one bill with your broadband, delivered to your service address and supported by us. It’s a one-off price, paid with your first bill.
Your router comes with TP-Link's manufacturer warranty, and TP-Link's own terms and privacy policy apply to it.
Plan information
Critical Information Summary — read before continuing
No lock-in contract. Cancel any time — your service continues until the end of the billing period you have already paid for. No exit fees unless an NTD upgrade was required.
Your details
All fields marked * are required.
Australian mobile only
For example 27 3 1985. Account holder must be 18 or older
Service address
Confirmed from your address check — start over to change
Account type
Service transfer
Your address has an existing NBN service. To transfer it to HIT Pacific Broadband,
please confirm your Access Virtual Circuit (AVC) ID below: AVC followed by 12 numbers.
You can find it in your current provider's account portal or app, or ask them for it.
Verify your contact details
We've sent a 6-digit code to your email and mobile. Enter both below.
Review your order
Everything look right? You'll be taken to a secure payment page to complete your order.
The router you chose doesn't suit your new plan, so it has been taken off your order.
Our payment terms
- Your first payment is made in advance, and your regular billing starts from the day your service is activated.
- No lock-in contract.
- We'll also email your invoice with its payment link. Pay online by card, Apple Pay, Google Pay, PayTo, direct debit from your bank account or Wise, or by PayID to hello@hitpacific.com.au with your invoice number as the reference.
- We place your NBN order as soon as your payment goes through, and email you when your service is live.
- If you pay by direct debit, we place your order when the debit is submitted to your bank. If your bank later returns it, the bill is unpaid again and we’ll email you about it.
- If the invoice isn't paid within 7 days, we cancel it, and you can sign up again at any time.