⚡ SPEED

Download speed

500 Mbps

Upload speed

50 Mbps

Typical evening download (7pm–11pm)

500 Mbps

Typical evening upload (7pm–11pm)

42 Mbps

Note: Speeds may vary due to network congestion during busy periods. Typical evening speeds are stated above.

💾 DATA

Included data

Unlimited

Excess data charges

None

💳 PRICING

Monthly charge (inc. GST)

$97.95/month

Activation fee

$0.00

Contract term

No lock-in contract

Early termination charge

$0.00

Minimum total cost

$97.95 (first month charge; no setup fee)

Price updated 1 July 2026: Following NBN Co's FY27.1 wholesale pricing update, the monthly charge for this plan increased to $97.95/month (inc. GST). No action required for existing customers.

📝 KEY CONDITIONS

Payment

Monthly in advance. First month billed at sign-up before service activation.

Credit management

Paid in advance. If a bill isn’t paid by its due date, your speed is shaped to 25 Mbps until it is paid, then full speed returns. If it is still unpaid 5 working days later, your service may be cancelled; we email you before either step. You agree to this reduced-speed step when you sign up. Fair Go is available any time if you need it.

Cancellation

Cancel any time. No exit fee. Your service continues until the end of the billing period you have already paid for.

CGNAT

This service uses CGNAT (shared IP addressing) by default. A dedicated static IP is available for $10.00/month.

New connection: If your address has not previously had an active NBN service, a $300.00 new connection fee applies.

📞 SUPPORT AND COMPLAINTS

Support

hello@hitpacific.com.au
07 3569 1900
hitpacific.com.au/support

Complaints

hitpacific.com.au/complaints We’ll give you our proposed resolution within 10 working days. If unresolved, contact the Telecommunications Industry Ombudsman (TIO): tio.com.au / 1800 062 058