- Payment
- Monthly in advance. First month billed at sign-up before service activation.
- Credit management
- Paid in advance. If a bill isn’t paid by its due date, your speed is shaped to 25 Mbps until it is paid, then full speed returns. If it is still unpaid 5 working days later, your service may be cancelled; we email you before either step. You agree to this reduced-speed step when you sign up. Fair Go is available any time if you need it.
- Cancellation
- Cancel any time. No exit fee. Your service continues until the end of the billing period you have already paid for.
- CGNAT
- This service uses CGNAT (shared IP addressing) by default. A dedicated static IP is available for $10.00/month.
- NTD Upgrade
- This plan requires a 2.5G-capable NTD. If your existing NTD does not support this speed tier, NBN Co will upgrade it to a single-port 2.5G NTD at no charge. A 4-port 2.5G NTD is available on request ($110.00 inc. GST, manual order only). A $200.00 fee applies if you downgrade or cancel within 12 months of NTD installation.
New connection: If your address has not previously had an active NBN service, a $300.00 new connection fee applies.
HIT Pacific Broadband