Wi-Fi slow or dead in parts of your home — what helps.
Your NBN is fast near the router but drops off badly in other rooms. Streaming or video calls work fine in the lounge but fail in the bedroom or backyard.
Tired of fighting your ISP? HIT Pacific — transparent pricing, no lock-in, real local support.
See our plansWhy this happens
- Walls and floors block Wi-Fi signals — brick, concrete and metal are worst
- Your router is in a poor location (corner of the house, inside a cabinet)
- Neighbouring Wi-Fi networks are competing on the same channel
- Your router's Wi-Fi range simply doesn't cover your home's footprint
- You have a large or multi-storey home
How to fix it — step by step
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1. Move the router to a central location
The router should ideally be in the middle of the home, elevated, in open air — not tucked behind the TV or in a cupboard.
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2. Switch between 2.4 GHz and 5 GHz bands
5 GHz is faster but shorter range. 2.4 GHz is slower but penetrates walls better. On your device, try connecting to the 2.4 GHz network name when you're far from the router.
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3. Check for channel interference
Download a Wi-Fi analyser app (Android: WiFi Analyzer; iPhone: Network Analyser). If you're on the same channel as neighbours, change your router's Wi-Fi channel to 1, 6, or 11 for 2.4 GHz.
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4. Add a Wi-Fi extender or mesh node
For homes over ~150m² or with thick walls, a single router won't cover everything. A mesh Wi-Fi system (e.g. TP-Link Deco, Eero) places multiple nodes around the home.
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5. Run ethernet to key spots
For a TV or desktop that never moves, a physical ethernet cable delivers full speed with zero Wi-Fi overhead.
Still having trouble?
If none of these steps resolve the problem, it may be an issue with your current provider. HIT Pacific offers transparent pricing, faster fault response, and local support.
See our plans