NBN Help

Paying too much for NBN? How to reduce your bill.

Your NBN bill has crept up, or you've realised you're paying for speeds you don't need. There are several ways to reduce what you pay.

Tired of fighting your ISP? HIT Pacific — transparent pricing, no lock-in, real local support.

See our plans

Why this happens

You're on a plan tier faster (and more expensive) than you actually use
Introductory pricing has expired and reverted to a higher rate
You're paying for add-ons you don't use
Your ISP has raised prices since you signed up
Better-value plans exist from other ISPs

How to fix it — step by step

1. Check what speed you actually use
Run a speed test at peak time. If you're on a 250 Mbps plan but only ever hitting 50 Mbps, you can save by stepping down.
2. Call your ISP and ask
ISPs often have retention deals not advertised publicly. Simply calling and saying you're considering leaving can unlock a discount or plan change.
3. Remove add-ons
Check your account for extras — static IPs, tech support bundles, Wi-Fi mesh subscriptions. Remove anything you don't actively use.
4. Compare the market
Use a comparison site or check ISP websites directly. Prices shift frequently — what was expensive 12 months ago may have been undercut.
5. Switch ISPs
Switching NBN providers takes 2-5 business days and your connection doesn't go dark. There's no line cancellation involved — only your RSP account changes.

Still having trouble?

If none of these steps resolve the problem, it may be an issue with your current provider. HIT Pacific offers transparent pricing, faster fault response, and local support.

See our plans