Getting NBN connected in a new development or newly built home.

Why this happens

• New developments require NBN Co to build infrastructure before any RSP can connect you
• Developer-funded infrastructure may need a design and approval phase
• Some new developments use alternative networks (not NBN Co)
• New development charges may apply to your installation

How to fix it — step by step

1. 1. Check the NBN Co address status

   Go to nbnco.com.au and enter your address. If it shows 'Not serviceable' or 'Under construction', NBN Co hasn't finished building the infrastructure yet.

2. 2. Ask your developer

   The developer is responsible for arranging NBN Co infrastructure as part of the estate's construction. Ask them for the expected completion date and whether they've lodged a developer application with NBN Co.

3. 3. Ask your developer for the NBN Co design base date

   Every new development registered with NBN Co has a design base date — the point at which NBN Co commits to designing the network infrastructure for the estate. Ask your developer or builder what design base date was lodged and when construction is expected to complete. Developers are required to lodge infrastructure agreements with NBN Co before settlement; if they haven't, that is a problem to raise before you exchange contracts.

4. 4. Understand new development charges

   Standard NBN installations are free. However, NBN Co may charge a New Development Charge (currently up to $300) for addresses in newly built estates. Your ISP will advise if this applies.

5. 5. Consider an interim mobile solution

   While waiting for NBN, a 5G home internet service (from a mobile provider) can cover you in the interim. They're straightforward to cancel once NBN arrives.