NBN Help

What to expect at your NBN installation appointment.

You've signed up for NBN and an installation appointment has been booked. Here's what happens on the day and how to prepare.

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Why this happens

NBN Co technicians install the NBN equipment at your premises
The type of installation depends on your technology (FTTP, HFC, FTTC, Fixed Wireless)
Standard installations are free; non-standard may attract a charge

How to fix it — step by step

1. Be home for the full appointment window
NBN Co books 4-hour windows. The technician can arrive any time in that window. If nobody is home, the appointment is cancelled and you'll need to rebook — often weeks away.
2. Decide where you want the NBN box
For FTTP and HFC, you can choose where the box is mounted inside. Near a power point, in a central location for Wi-Fi coverage, is ideal. The technician will run a cable from outside to that point.
3. Prepare access
The technician needs access to inside your home and sometimes the roof space or external walls. Clear the area around where the box will be mounted.
4. Check what's included
Standard installs are free. If your home needs more than 40 metres of internal cable, a new wall penetration, or work in your roof cavity, additional charges may apply — your ISP should advise in advance.
5. Test the connection before the technician leaves
Once the box is installed, ask the technician to confirm the signal light is green. Your router still needs to be configured by your ISP before you're online.

Still having trouble?

If none of these steps resolve the problem, it may be an issue with your current provider. HIT Pacific offers transparent pricing, faster fault response, and local support.

See our plans