NBN Help

How to find out what type of NBN connection you have.

NBN isn't one technology — it's several. Knowing your connection type matters because it affects what speeds are possible and how faults are diagnosed.

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Why this happens

How to fix it — step by step

  1. 1. Check the NBN Co website

    Go to nbnco.com.au and enter your address. It will show your technology type and what upgrade options (if any) are available.

  2. 2. Look at your equipment

    FTTP: a white box (NTD) on your wall with fibre cable. HFC: a small black or white box (NTD) connected to a coaxial cable. FTTN/FTTB: no NBN box — your router plugs into the phone socket. FTTC: a small white NCD device near the phone socket. Fixed Wireless: an antenna on your roof.

  3. 3. Check your ISP account or welcome email

    Log in to your ISP account — your technology type is usually listed on the service overview or plan details page. If you still have your welcome email from when NBN was activated, it typically names the connection type in the plan description.

  4. 4. What your technology type means for your speed options

    Your NBN technology sets the speed ceiling for your address. FTTP and HFC can access plans up to 2,000 Mbps. FTTC tops out at 100 Mbps on standard NBN. FTTN and FTTB typically deliver less than 100 Mbps depending on your line distance to the node. Fixed Wireless tops out at 50 or 75 Mbps depending on your signal. Knowing your technology type tells you which speed tiers are actually available at your address — and whether an upgrade to faster technology is on the roadmap.

Still having trouble?

If none of these steps resolve the problem, it may be an issue with your current provider. HIT Pacific offers transparent pricing, faster fault response, and local support.

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